Refund and Returns Policy
1. General Overview
At shopareas, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.
2. Eligibility for Refunds and Returns
2.1. Time Frame
Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.
2.2. Condition of Returned Items
To be eligible, the product must be:
- Unused, undamaged, and in its original condition.
- Returned in the original packaging, including any accessories, manuals, and tags.
2.3. Non‑Refundable Items
The following items are not eligible for a refund or return:
- Personalized or custom‑made products.
- Gift cards and downloadable digital content.
- Items marked as final sale.
3. How to Initiate a Return
3.1. Contact Us
Send a request to [email protected] or call +1(806)737-9486. Include the following information:
- Order number.
- Reason for the return.
- Preferred resolution (refund or exchange).
3.2. Return Authorization
After reviewing your request, we will provide a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.
4. Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to a defect, error, or damaged item on our part. In such cases, we will provide a prepaid shipping label.
5. Refund Process
5.1. Inspection
Once the returned item is received, it will be inspected to confirm it meets the eligibility criteria.
5.2. Refund Method
Approved refunds will be issued to the original payment method within 7 business days of approval. A confirmation email will be sent once the refund is processed.
6. Exchanges
If you prefer an exchange for a different size, color, or product, please indicate this in your initial request. Exchanges are subject to product availability.
7. User Responsibilities
By placing an order, you agree to:
- Provide accurate contact and shipping information.
- Inspect the product upon delivery and report any issues within the specified time frame.
- Follow the return instructions provided by shopareas.
8. Legal Disclaimer
This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. shopareas reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.
9. Contact Information
If you have any questions regarding this policy, please contact us at:
Email: [email protected]
Phone: +1(806)737-9486
Address: